Vyntrix AI Personal Injury OS

Horizon & Pike LLP

Measured Outcomes

~92%

Manual document work cut

20+ hrs/wk

Attorney & staff time saved

24/7

Lead coverage

Business Challenge

Horizon & Pike LLP's attorneys were winning cases in the courtroom and losing them in the workflow. After-hours calls went to voicemail. Intake arrived incomplete. Medical PDFs stacked for days. Demand letters and retainers were rewritten matter by matter. Staff burned out on busywork while settlement value sat waiting on process.

Horizon & Pike AI Receptionist with live call transcript, intent detection, and extracted case fields — AI Receptionist — Ava answers inbound calls 24/7, classifies intent, extracts client and case details with confidence scores, and routes qualified leads for attorney follow-up.

Personal Injury OS case management Kanban with pipeline value across New Lead through Litigation — Case Management — every matter moves across a live Kanban from new lead to investigation, medical records, negotiation, and litigation, with pipeline value and priority visible at a glance.

Engineering Solution

An AI operating system for PI practices — AI receptionist, structured intake, Kanban case management, medical and case intelligence, demand and document automation, client portal, and a firm knowledge assistant.

Implementation Process

1
AI receptionist & intake
A voice agent that answers, qualifies intent, extracts case facts, and books consultations — then a multi-step intake wizard that validates and summarizes every new lead.
2
Case pipeline & intelligence
A live Kanban from new lead to settlement, plus AI case summaries and medical record extraction with confidence scores, liability analysis, and red flags.
3
Demand & document automation
One-click demand letters and editable templates for representation agreements, HIPAA, medical releases, settlements, affidavits, and discovery requests.
4
Client portal & knowledge assistant
Clients see status, documents, appointments, and messages. Attorneys get a ChatGPT-style assistant grounded in firm SOPs, past cases, PI law, and insurance procedure.

End-to-end Vyntrix AI Personal Injury OS workflow from inbound call to client portal — End-to-end workflow — inbound call → AI Receptionist → Smart Intake → Case Kanban → Medical & AI Summary → Demand Letter → Document Automation → Client Portal, so the firm runs from first call to settlement package in one OS.

Demand Letter Generator drafting a settlement demand for Jasmine Carter with AI confidence and export options — Demand Letter Generator — case and medical data pre-fill attorney-ready settlement demands with AI confidence scoring, then export to DOCX or PDF in one click.

Business Impact

The firm now runs intake through settlement from one AI OS. Missed calls are recovered, document busywork dropped by about 92%, more than 20 hours a week returned to counsel, and every matter moves with structure — from first call to demand package.